Franco Chain Stack

All orders are prepared and shipped within 2-4 business days. The estimated delivery time is after your order has been scanned by the shipping company and does not include weekends, holidays, or national days. Express shipping will not speed up our handling time, which is 2-4 business days.

Shipping prices are calculated at checkout.

Free shipping on orders over $150 / €150 / SEK1500.

Standard Shipping
USA 3-6 business days
EU 3-4 business days
CA 3-7 business days
UK 3-7 business days
AU 4-10 business days
SWE 1-2 business days
WORLD 4-7 business days

Express Shipping
USA 2-4 business days
EU 1-2 business days
UK 3-4 business days
CA 2-4 business days
AU 3-6 business days
SWE 1-2 business days
WORLD 2-5 business days

CUSTOMS, TAXES, AND OTHER DUTIES
Understand that you are responsible for any, and all customs taxes, duties, and import charges that may occur upon the package arriving in your country. These charges are different depending on your countries rules. If a package is returned because of refusal to pay the customs fees you will not be eligible for a refund and no exceptions will be made.

BUYERS IN THE UK
Please check with your local customs about the new rules because of Brexit before making a purchase. There will be customs fees and other duties. The minimum order value to the UK is $200.

Shipments to remote areas will take longer.

Please understand that we will not be held responsible for delays that may occur due to incorrect shipping addresses, incorrect phone numbers, weather delays, customs delays, or other UPS-related delays that are out of our control.

The more you take care of your jewelry, the longer it will last.

We recommend the following:

• Always store your jewelry in a dry place.
• Store your jewelry separately to avoid damage.
• Remove dirt/oils with a soft cloth before storing.
• Do not use perfume/lotions directly on your jewelry.
• Do not use jewelry when doing physical activities.

Do not use your jewelry while swimming, showering, or bathing. Do not wash your hands with jewelry on as chemicals in the soap can cause a reaction and lead to oxidation and fading over time. 

Chains & Bracelets

When putting your chain or bracelet on, open the clasp carefully without force. Make sure to line up your chain/bracelet without it being twisted or tangled.

Stone Jewelry

All our stones are natural and each stone is unique in both color and pattern. Stone rings and stone pendants should be handled with extra care. Carelessness with stone jewelry can lead to stones getting cracked or stones falling off.

Cuff Bracelets

Before first use: Carefully bend open the cuff bracelet enough so you can slide it on your wrist and gently squeeze it into place for a comfortable fit. Do not bend your cuff before every use as this will put an unnecessary force each time and it can eventually break.

How to clean

Regularly clean your jewelry with a soft cloth to maintain its brightness and shine. Use light pressure and do not over-polish with the soft cloth. If your jewelry is very dirty then a quick rinse in lukewarm water helps you get rid of excess residue. Make sure to dry your jewelry with a clean soft cloth thoroughly before storing. Do not store wet jewelry, always make sure it is completely dry before storing.

Do not use ultrasonic cleaners or silver polishing agents on the jewelry.

Scratches and dents from everyday wear are normal and should be expected.

Read more: Materials that we use.

Precious Metals Only

All DOS jewelry is exclusively made with solid 925 sterling silver and 18k gold vermeil. Sterling silver is a highly durable metal and perfect for everyday wear. We take pride in using only precious metals as they ensure long-lasting durability and beautiful finish. This way, our products not only look great, but they also stand the test of time.

18k Gold Vermeil

It's important to know that gold vermeil is not the same as standard gold plating. Gold vermeil is a thick layer of real 18k gold over solid 925 sterling silver. Standard gold plating is a thin layer of gold and wears off much faster than gold vermeil. Our gold vermeil has a thickness of 2.5 microns. This makes gold vermeil much more durable and longer-lasting compared to standard gold plating.

Rhodium

Rhodium is a platinum that is highly durable and gives jewelry a beautiful shine. *All our 925 sterling silver jewelry is coated with Rhodium to give our jewelry extra shine and durability.

*Our oxidized jewelry is not coated with Rhodium.

Gold Vermeil & Rhodium

Gold Vermeil and Rhodium will naturally wear/fade off over time, depending on how much you use your jewelry and how you take care of it. The more you take care of your jewelry, the longer it will last.

Read more: Jewelry Care